Returns and Refunds
Item Returns & Faulty / Damaged Items
All our items are covered by a Full Purchase Price Money Back Guarantee
should you not be completely satisfied with your purchase.
This Guarantee is Subject to the Following Conditions:-
Claims for Damaged or Faulty Items
Claims for a replacement or refund for damaged faulty items will only be considered
after the item has been returned, and inspected by our claims department,
and confirmed as being the same item as sent complete with its serial numbered
quality control void if removed security label attached and in the condition as claimed,
and may include returning the item in question to the manufacturer for their inspection.
All returns must be agreed in advance by contacting us using the
Customer Services Returns tab
which can be found at the bottom of every page
Items returned that we have not previously agreed will be void of any refund.
We will only automatically accept returns on items that are clearly not as described on our website. All return request and all claims for items damaged on delivery, or items with parts missing from an order, must be made within in 24 hours of the carriers recorded delivery, and all accepted returns must be completed within 14 days of confirmed acceptance of the return. and 21 days for international purchases. Items returned or claims made that are outside of the above mentioned time scale will be void of any refund, unless agreed by us in advance. All returns must be returned with all of the original decorative packaging and accessories intact as supplied, with no after sales faults or damage having been sustained to said original packaging. Returns must be carefully re-packaged for the return, with all accessories supplied, using the original protection and outer packaging as used to send the item, or contained in a suitably secure replacement outer box and protective packaging that fully protects the item on its return journey. Items that are returned without all of their decorative packaging or accessories as originally supplied, or items returned in poly bags of any description that do not provide sufficient protection for the item or its original decorative packaging will be void from any refund.
All our items are security marked and come with a serial numbered quality control void if removed security label attached which will be photographed at dispatch, and should it be found that the item returned does not have the applied security marks and label that match the photographs taken, the return will be void and the matter will be reported to the Police. The buyer to pay for all postage and packaging costs incurred with any returns, unless otherwise agreed. returns of items dispatched by freepost will also be liable for the original cost of postage which will be deducted from any refund made. Once the item has been received, inspected and security checked. and confirmed to be as sent. we will initiate a refund of your original payment, minus all postage, packaging, and miscellaneous cost, to include the cost of any promotional u.k freepost postage offer, already incurred in the dispatch of your purchase. we will also deduct in full from any refund due, any offers, discounts, deals or promotions that were previously applied to your order whether your order was returned in part or full. Items returned due to a remorse change of mind may incure a 25% handling / restocking fee. We will accept no responsibility for returned goods lost or damaged in the post, by the carrier as selected by the purchaser to return the parcel, and that any such damage will be down to the purchaser to pursue with the carriers used.
We would advice that a tracked proof of postage is obtained for all items returned.
(please contact by email if there are any problems).
Please note that all our items come with a serial numbered quality control void if removed security label attached, a photographic record of which will be taken at dispatch. Please do not remove this label! until you are fully satisfied with your purchase. Items returned without the recorded serial security label attached will be void from any refund.
All photo`s shown are a representation of the item being sold and we will not accept returns on the grounds that the colour is not the same as the photo shown as this can be affected by the type of browser used and the screen resolution as set on your device.
To help facilitate a quick response to all return request please use the
product returns form
when requesting the return of any item,
which can be found by going to the returns service tab at the bottom of all pages
and clicking the returns button. or by using the following url
http://collectablescorner.co.uk/account/return/insert
Cancelled Orders and Change of Mind Returns
Due to the payment proccessing companys no longer refunding transaction charges on completed orders.
There will be a transaction charge levied on all customer change of mind returns and cancelled orders.
This charge will be deducted from any refunds of payments made.
CREDIT/ DEBIT CARD PAYMENTS
Credit / Debit Card Payment are accepted on this site

At Collectables Corner we consider your privacy and security of the utmost importance. We do not share your personal data with any third parties. Any information collected during the checkout process is kept in the strictest confidence. For your complete safety all online credit and debit card payments are handled by PayPal on their secure servers. We do not store credit card details nor do we share financial details with any 3rd parties. If at any time you would like your details to be completely removed from our system please click the following link
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